AI Customer Service Platform forRepair & Maintenance
Handling customer inquiries while fixing critical equipment? ThriveDesk’s AI customer service helps repair businesses manage questions about service capabilities, scheduling, and part availability automatically. Our AI tools provide instant responses about your repair process, maintenance programs, and service areas – even during high-volume periods. Improve customer satisfaction with responsive communication while your technicians focus on quality repair and maintenance work.
Enhance Your Repair Business with Smart AI Support
ThriveDesk AI transforms customer communications for maintenance providers by providing immediate responses to common inquiries. Our solutions handle everything from service explanations to scheduling requests, letting your technical team focus on repair operations and preventative maintenance.
Instant Service Information
Provides clear explanations of repair capabilities, maintenance offerings, and specialized expertise.
Scheduling Assistance
Efficiently manages appointment booking, confirmation, and technician arrival windows.
Problem Assessment Collection
Gathers initial details about issues, equipment symptoms, and situation specifics.
Service Area Verification
Quickly confirms whether a customer's location falls within your coverage territory.
ThriveDesk AI helps maintenance companies deliver exceptional service while managing technical operations and repair logistics. Our tools ensure customers get fast, accurate information while your technicians focus on quality repair work.
Parts Availability Information
Communicates inventory status, ordering timeframes, and alternative options.
Warranty Coverage Verification
Provides guidance on guarantee eligibility, coverage limitations, and claim procedures.
Maintenance Program Details
Explains service agreement benefits, scheduled visits, and preventative care protocols.
Emergency Service Information
Clearly outlines urgent response capabilities, after-hours procedures, and priority handling.
Equipment Lifespan Guidance
Offers general information about system longevity, replacement considerations, and upgrade options.
Diagnostic Fee Explanation
Communicates assessment costs, service charges, and estimate procedures.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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