Residential care facilities juggle endless questions from families about care services, visiting hours, and billing. ThriveDesk AI customer service instantly answers common inquiries about your facility, care options, and resident activities, cutting response times by 75%. Our AI solutions help your staff focus on resident care while automatically handling routine questions. Watch family satisfaction climb as information becomes available 24/7. Ready to build a stronger foundation for your facility’s communication?
ThriveDesk AI
AI Customer Service Platform
forResidential Care Facility
Trusted by
Support
Enhance Your Family Communication Experience
ThriveDesk AI integrates with your facility management system to deliver expert information about services, schedules, and resident care. Our chatbots handle routine questions while knowledge base integration ensures families get accurate, compassionate guidance every time.
24/7 AI Powered Support
Answer family questions anytime, critical for distant relatives.
Instant FAQ Automation
Common questions about services, schedules, and policies answered immediately.
Automated Ticket Resolution
Quickly solve billing and account questions without staff intervention.
Speak in Your Facility’s Voice
AI matches your caring, professional tone in every interaction.
Automate your customer support
loved by 2,000+ startups
Use Cases
Transform Your Residential Care Facility
ThriveDesk AI enhances how care facilities interact with families, creating smoother experiences that improve satisfaction and trust in your services.
Service Level Explanation
Clearly describe different care options and included amenities.
Visitation Policy Guidance
Help families understand visiting hours and special arrangements.
Resident Activity Updates
Share information about upcoming events and daily programs.
Billing and Payment Support
Guide families through understanding charges and payment options.
Medical Appointment Coordination
Help families track upcoming resident healthcare visits.
New Resident Onboarding
Provide clear guidance for smooth transitions into your facility.
Transform Residential Care Facility with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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