Handling customer inquiries while providing food and drink service? ThriveDesk’s AI customer service helps restaurants and bars manage questions about menus, reservations, and operating hours automatically. Our AI tools provide instant responses about your offerings, special events, and policies – even during busy service periods. Improve customer satisfaction with responsive communication while your staff focuses on creating exceptional dining and drinking experiences.
ThriveDesk AI transforms customer communications for restaurants and bars by providing immediate responses to common inquiries. Our solutions handle everything from menu information to reservation management, letting your staff focus on in-person service and hospitality.
Instant Menu Information
Provides detailed descriptions of food and beverage offerings, specials, and signature items.
Reservation Management
Efficiently handles booking requests, availability checks, and seating accommodations.
Operating Hours and Details
Clearly communicates business hours, happy hour times, and special event schedules.
Special Event Information
Shares details about upcoming events, theme nights, and entertainment offerings.
ThriveDesk AI helps food and beverage establishments deliver exceptional service while managing busy operations. Our tools ensure customers get fast, accurate information while your team focuses on creating memorable dining experiences.
Dietary Accommodation Guidance
Offers information about ingredient components, allergen considerations, and special diet options.
Private Event Capabilities
Provides details about group bookings, party spaces, and special occasion planning.
Location and Parking Information
Shares guidance on restaurant access, parking options, and transportation considerations.
Order-Ahead Options
Explains takeout procedures, online ordering, and advance pickup capabilities.
Loyalty Program Navigation
Helps customers understand rewards, points accumulation, and membership benefits.
Specials and Promotion Updates
Communicates limited-time offers, recurring deals, and seasonal specialties.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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