Answering client inquiries while assessing critical exposures? ThriveDesk’s AI customer service helps risk management firms handle questions about assessment methodologies, mitigation strategies, and compliance frameworks automatically. Our AI tools provide instant responses about your risk approaches, analytical processes, and reporting capabilities – even during intensive evaluation periods. Improve client satisfaction with responsive communication while your risk professionals focus on identifying and managing critical business threats.
Strengthen Your Risk Practice with Smart AI Support
ThriveDesk AI transforms client communications for risk management providers by providing immediate responses to common inquiries. Our solutions handle everything from methodology explanations to process questions, letting your risk specialists focus on in-depth analysis and strategic mitigation.
Instant Methodology Information
Provides clear explanations of risk assessment approaches, frameworks, and analytical techniques.
Compliance Guidance
Offers general information about regulatory requirements, standard adherence, and governance frameworks.
Process Timeline Expectations
Communicates realistic timeframes for risk evaluations, audits, and implementation projects.
Industry Specialization Details
Shares your expertise in specific sectors, risk categories, and compliance domains.
ThriveDesk AI helps risk professionals deliver exceptional service while managing complex assessments and mitigation planning. Our tools ensure clients get fast, accurate information while your team focuses on identifying and addressing critical vulnerabilities.
Assessment Scope Clarification
Explains coverage parameters, exclusions, and boundary definitions for risk evaluations.
Documentation Requirements
Outlines necessary information, record access, and preparatory materials for risk assessments.
Mitigation Resource Information
Provides details about risk reduction tools, technology solutions, and implementation support.
Incident Response Guidance
Shares general protocols for handling breaches, events, and emergencies across various risk domains.
Regulatory Update Information
Keeps clients informed about changing compliance requirements, emerging standards, and governance trends.
Report Delivery Expectations
Communicates timelines, format options, and distribution protocols for findings and recommendations.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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