Managing customer inquiries while developing your software platform? ThriveDesk’s AI customer service helps SaaS companies handle questions about features, subscription plans, and technical requirements automatically. Our AI tools provide instant responses about your software capabilities, integration options, and implementation process – even during product updates and releases. Improve customer satisfaction with responsive communication while your team focuses on building and improving your software solution.
ThriveDesk AI
AI Customer Service Platform
forSaaS Solutions
Trusted by
Support
Enhance Your SaaS Business with Smart AI Support
ThriveDesk AI transforms customer communications for software-as-a-service providers by providing immediate responses to common inquiries. Our solutions handle everything from feature explanations to subscription questions, letting your product team focus on development and improvement.
Instant Feature Information
Provides detailed explanations of software capabilities, functionality, and user benefits.
Subscription Plan Details
Clearly communicates pricing tiers, feature availability, and billing cycle information.
Technical Requirement Specifications
Offers precise information about system needs, browser compatibility, and connectivity requirements.
Integration Capability Explanations
Shares details about API functionality, data exchange, and third-party compatibility.
Automate your customer support
loved by 2,000+ startups
Use Cases
AI-Driven Customer Support for SaaS Providers
ThriveDesk AI helps software companies deliver exceptional service while managing product updates and technical inquiries. Our tools ensure customers get fast, accurate information while your team focuses on platform development.
Implementation Process Information
Outlines onboarding steps, data migration approaches, and setup procedures.
User Permission Guidance
Explains role-based access, security levels, and administrative controls.
Feature Update Communication
Provides information about new capabilities, improvements, and upcoming releases.
Usage Optimization Tips
Offers guidance on best practices, efficiency improvements, and advanced feature utilization.
Account Management Support
Handles user additions, subscription changes, and billing inquiries efficiently.
Data Security Explanations
Communicates encryption methods, privacy protections, and compliance certifications.
Transform SaaS Solutions with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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