Managing client questions while coding your next release? ThriveDesk’s AI customer service helps software development companies handle technical inquiries, feature requests, and project updates automatically. Our AI tools provide instant responses about your development process, timeline estimates, and compatibility requirements – even during critical deployment phases. Improve client satisfaction with responsive communication while keeping your developers focused on building exceptional software.
ThriveDesk AI
AI Customer Service Platform
forSoftware Development
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Support
Streamline Your Development Support with Smart AI
ThriveDesk AI transforms client communications for software developers by providing immediate responses to common inquiries. Our solutions handle everything from basic technical questions to project status updates, letting your team focus on coding and problem-solving.
Instant Technical Information
Provides quick answers about system requirements, compatibility, and technical specifications.
Project Status Updates
Manages routine progress inquiries with automated milestone and timeline information.
Documentation Access
Guides clients to the right technical documentation, tutorials, and knowledge base articles.
Bug Report Collection
Efficiently gathers detailed information when clients report potential issues or errors.
Automate your customer support
loved by 2,000+ startups
Use Cases
AI-Driven Client Support for Software Developers
ThriveDesk AI helps development teams deliver exceptional service while managing complex projects and technical inquiries. Our tools ensure clients get fast, accurate information while your developers concentrate on building quality software.
Feature Request Management
Collects and organizes client suggestions for new functionality and improvements.
Implementation Timeline Estimates
Provides general guidance on typical development timeframes for common requests.
API Documentation Assistance
Helps clients locate specific endpoints, parameters, and implementation examples.
Testing Procedure Explanations
Shares information about your QA processes, testing protocols, and verification steps.
Version Update Notifications
Automatically informs clients about new releases, updates, and patch information.
Technical Environment Guidance
Assists clients with understanding optimal setup and configuration requirements.
Transform Software Development with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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