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ThriveDesk AI

AI Customer Service Platform
for
Speech & Occupational Therapy

Speech and occupational therapy practices struggle with endless questions from patients and caregivers about treatment approaches, insurance coverage, and home exercises. ThriveDesk AI customer service instantly answers common inquiries about your services, therapy techniques, and appointment scheduling, cutting response times by 75%. Our AI solutions help your therapists focus on patient care while automatically handling routine questions. Watch client progress improve as guidance becomes available 24/7. Ready to communicate better with your therapy practice?

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Support

Enhance Your Client Support Experience

ThriveDesk AI integrates with your practice management system to deliver expert information about therapy approaches, exercises, and insurance coverage. Our chatbots handle routine questions while knowledge base integration ensures clients get accurate, helpful guidance every time.

24/7 AI Powered Support

Answer client questions anytime, even outside clinic hours.

Instant FAQ Automation

Common questions about exercises, treatments, and insurance answered immediately.

Technical Guidance

Help with proper technique for home practice between sessions.

Speak in Your Practice’s Voice

AI matches your encouraging, supportive tone in every interaction.
Automate your customer support
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Use Cases

Transform Your Therapy Practice

ThriveDesk AI enhances how therapists interact with clients, creating smoother experiences that improve outcomes and satisfaction with services.

Exercise Instruction Clarification

Provide clear guidance on home practice activities between visits.

Appointment Scheduling Assistance

Help clients book, reschedule, or cancel sessions easily.

Insurance Verification Support

Guide families through understanding coverage for therapy services.

Progress Expectation Setting

Help clients understand realistic timelines for improvement.

Equipment Guidance

Provide instructions on using therapeutic tools correctly.

Treatment Approach Explanation

Clearly describe therapy techniques and their intended benefits.
Empower Speech & Occupational Therapy with ThriveDesk

Transform Speech & Occupational Therapy with AI

Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
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ThriveDesk has everything your team need to solve customer issues, faster

Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.

Spam filtering

Remove clutter by automatically directing spam messages to a spam folder.

Default status update

Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.

Multi-channel support

Support using email, live chat, contact form & API.

Auto BCC

Automatically send a copy of all outgoing conversations to a specified email address.

Canned replies

Maintain and retrieve information about past transactions of any customer who has interacted with your company.

Conversation report

Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.

Snooze

Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).

Keyboard shortcuts

Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.

Contact history

Maintain and retrieve information about past transactions of any customer who has interacted with your company.

Happiness report

You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.

Company report

Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.

Auto-responders

Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!

Performance report

This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.

Conversation history

By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
ThriveDesk Integration

Connect with your existing tech stack

Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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Discover how ThriveDesk AI can revolutionize your industry!