Managing student inquiries while running your vocational programs? ThriveDesk’s AI customer service helps technical schools handle questions about training courses, certification requirements, and career opportunities automatically. Our AI tools provide instant responses about your educational programs, skill development, and industry credentials – even during peak enrollment periods. Improve student satisfaction with responsive communication while your staff focuses on delivering quality technical education.
ThriveDesk AI transforms student communications for vocational education providers by providing immediate responses to common inquiries. Our solutions handle everything from program information to career guidance, letting your instructional staff focus on teaching and hands-on training.
Instant Program Information
Provides detailed explanations of technical curricula, skill development, and certification paths.
Enrollment Process Guidance
Clearly outlines application steps, requirements, and registration procedures.
Financial Aid Navigation
Offers information about tuition assistance, payment plans, and funding options.
Industry Credential Details
Communicates certification requirements, exam preparation, and professional recognition.
ThriveDesk AI helps vocational schools deliver exceptional service while managing instructional operations and industry alignment. Our tools ensure prospective and current students get fast, accurate information while your staff focuses on quality education.
Class Schedule Information
Shares details about program timing, attendance requirements, and flexible learning options.
Equipment and Supply Details
Provides information about required tools, training materials, and associated costs.
Hands-on Training Explanation
Outlines laboratory experiences, practical skills development, and supervised practice.
Career Opportunity Information
Shares insights about job placement assistance, employer partnerships, and employment paths.
Prerequisite Verification
Helps students understand entry requirements, prior knowledge needs, and preparation options.
Industry Connection Details
Communicates relationships with employers, internship opportunities, and professional networking.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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Marketing
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