Telehealth providers struggle with endless patient questions about appointments, insurance, and technical setup. ThriveDesk AI customer service instantly answers common inquiries about scheduling, platform access, and coverage details, cutting response times by 80%. Our AI solutions help your team handle complex issues faster while automatically managing routine questions. Watch patient satisfaction climb as wait times disappear. Ready to transform your telehealth patient experience?
ThriveDesk AI
AI Customer Service Platform
forTelehealth Services
Trusted by
Support
Streamline Your Patient Support Process
ThriveDesk AI integrates with your telehealth platform to deliver expert information about appointments, technical requirements, and services. Our chatbots handle routine questions while the AI copilot helps your team craft perfect responses when personal touch matters.
Instant Customer Support
Immediate answers about appointment availability, preparing for visits, and costs.
Technical Guidance
Step-by-step help with video platform setup and connection issues.
Automated Ticket Resolution
Quickly solve common scheduling and account questions without staff intervention.
24/7 AI Powered Support
Answer patient questions anytime, even outside business hours.
Automate your customer support
loved by 2,000+ startups
Use Cases
Enhance Your Telehealth Patient Experience
ThriveDesk AI transforms how telehealth providers interact with patients, creating smoother experiences that increase utilization and satisfaction with virtual care.
Appointment Scheduling Assistance
Help patients book, reschedule, or cancel virtual visits easily.
Insurance Verification Guidance
Explain coverage options and verify benefits before appointments.
Technical Setup Support
Guide patients through installing apps and testing connections before visits.
Visit Preparation Instructions
Provide custom pre-appointment guidance for specific consultation types.
Prescription Refill Navigation
Help patients understand how to request medication refills virtually.
Follow-up Care Coordination
Guide patients through post-visit instructions and subsequent steps.
Transform Telehealth Services with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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