Answering client questions while creating intuitive interfaces? ThriveDesk’s AI customer service helps design agencies handle inquiries about processes, timelines, and deliverables automatically. Our AI tools provide instant responses about your design methodology, testing approaches, and platform capabilities – even during intensive creative phases. Improve client satisfaction with responsive communication while your designers focus on crafting exceptional user experiences.
ThriveDesk AI transforms client communications for UX/UI designers by providing immediate responses to common inquiries. Our solutions handle everything from process explanations to timeline estimates, letting your creative team focus on design innovation.
Instant Process Information
Provides clear explanations of your design methodology, stages, and collaborative approach.
Design Deliverable Details
Communicates expectations for wireframes, mockups, prototypes, and final assets.
Platform Capability Information
Shares expertise across web, mobile, desktop, and emerging interface environments.
Testing Methodology Explanations
Outlines your approach to usability testing, user feedback, and interface validation.
ThriveDesk AI helps design agencies deliver exceptional service while managing creative projects and technical inquiries. Our tools ensure clients get fast, accurate information while your designers focus on creating intuitive, beautiful interfaces.
Project Scoping Assistance
Helps gather preliminary requirements, user goals, and design objectives.
Design System Information
Explains component libraries, style guides, and pattern development approaches.
Accessibility Compliance Details
Communicates adherence to WCAG standards, inclusive design principles, and accessibility testing.
User Research Methodology
Shares information about persona development, journey mapping, and behavioral analysis.
Implementation Support Explanation
Outlines developer handoff process, asset preparation, and technical documentation.
Design Revision Policy
Clearly explains feedback incorporation, iteration approach, and change management.
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ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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