Managing customer inquiries while maintaining your machine network? ThriveDesk’s AI customer service helps vending businesses handle questions about products, machine locations, and service issues automatically. Our AI tools provide instant responses about your merchandise, payment options, and maintenance requests – even during technician dispatch periods. Improve customer satisfaction with responsive communication while your team focuses on stocking and maintaining your vending machine operations.
Enhance Your Vending Business with Smart AI Support
ThriveDesk AI transforms customer communications for vending machine operators by providing immediate responses to common inquiries. Our solutions handle everything from product information to service requests, letting your team focus on inventory management and machine maintenance.
Instant Product Information
Provides details about available merchandise, pricing, and nutritional information.
Location Finder Assistance
Helps customers locate machines in specific buildings, campuses, or geographical areas.
Payment Option Guidance
Clearly explains accepted currency, card capabilities, and mobile payment technologies.
Operational Support
Efficiently handles refund requests, mechanical issues, and product delivery problems.
ThriveDesk AI helps vending machine businesses deliver exceptional service while managing distributed operations. Our tools ensure customers get fast, accurate information while your team focuses on maintaining reliable vending services.
Service Request Handling
Manages maintenance needs, restocking requests, and technical problem reports.
Specialty Item Information
Communicates availability of diet-specific, allergen-free, and specialty product options.
New Location Suggestions
Efficiently collects site recommendations, placement requests, and opportunity leads.
Corporate Program Details
Shares information about workplace vending services, customized offerings, and corporate solutions.
Healthy Choice Navigation
Helps customers identify nutritious options, calorie information, and dietary alternatives.
Micro-Market Information
Explains expanded unattended retail concepts, cashless systems, and enhanced offerings.
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
ThriveDesk has everything your team need to solve customer issues, faster
Everything you need to elevate your team’s email management and make them more productive, whether you have a team of 5 or 50.
Spam filtering
Remove clutter by automatically directing spam messages to a spam folder.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Multi-channel support
Support using email, live chat, contact form & API.
Auto BCC
Automatically send a copy of all outgoing conversations to a specified email address.
Canned replies
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Conversation report
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Snooze
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Keyboard shortcuts
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Contact history
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
Happiness report
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Company report
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Auto-responders
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted. The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
Performance report
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
Conversation history
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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