What makes us different
ThriveDesk helps teams understand their customers and resolve their inquiries at superhuman scale. We’ve always tried to take our own path — and over the years we’ve set ourselves apart in a few ways we’re proud of.
2,000+ startups served
Teams of every size run their customer support on ThriveDesk.
Independent since 2021
Bootstrapped from day one, building a single product we believe in.
A team of 15
A small, senior crew that builds and supports the product directly.
Our company values
- 01
We answer to customers, not outside investors
As an independent company, we only answer to our customers and ourselves. We own our roadmap, our future, and make a product we’re proud of. Our priorities are aligned with yours — and we think our product reflects that.
- 02
We’re not building for everyone, just who we know best
Our mission is to build the best customer support tools for SaaS and eCommerce businesses. We focus on our strengths, crafting solutions that fit your world, fuel growth, and deepen customer connections.
- 03
We care about your privacy — and we mean it
We keep analytics to the bare minimum. Cookies are used only for compliance, not to track or follow you across the internet with ads. Your actions and files remain private — nobody, not even us, can access them unless you grant permission.
- 04
AI disruption in customer support isn’t coming — it’s here
We believe AI will fundamentally reshape customer service. An AI customer support agent can self-learn and resolve 65% of conversations, freeing humans for meaningful connections that truly matter.
- 05
We’re honest and transparent with pricing
We don’t offer a free plan — it’s not sustainable. Instead, we provide simple pricing plans tailored for every stage of SMBs. Choose what fits your needs without complicated hidden fees. It’s just that easy.
- 06
We’ve been here since 2021, and we’re far from done
We’re dedicated to creating a product that stands the test of time. It’s an honor to grow with our community, and we channel that passion into enhancing ThriveDesk every day. Whether you’ve been with us from the beginning or just joined, thank you.
The people behind ThriveDesk
A small team that builds the product and answers your tickets. Often the same person does both.
Parvez Akther
Chief Everything Officer
Ekram
Pixel Whisperer
Rijoanul Hasan
Merge Conflict Negotiator
Rasel Rana
Chief Uptime Officer
Raju
Pixel Apprentice
Alamin Ahmed
Chief of Small Screens
Abu Huraira
Chief Dev Wellness Manager
Sayed Nur
Tamer of Databases
In the press
ThriveDesk has been featured and reviewed by publications around the world.
Sep 15, 2022 Building a Global Software Company Out of Bangladesh: An Interview With Parvez Akhter, Founder of ThriveDesk
An in-depth founder interview on bootstrapping ThriveDesk and building a global SaaS company from Bangladesh.
Deal ThriveDesk — AI Customer Service Platform
ThriveDesk’s AppSumo listing, where it earned strong verified buyer reviews as a Help Scout and Intercom alternative.
Review ThriveDesk Review: Best Customer Service Software for SaaS
A full review positioning ThriveDesk as a strong, affordable shared inbox, live chat, and knowledge base for SaaS.
Review Is ThriveDesk the #1 Customer Support Tool for SaaS? We Tested It
A hands-on evaluation of whether ThriveDesk is the best customer-support tool for SaaS teams.
Jul 11, 2023 Parvez Akhter — Founder & CEO of ThriveDesk, ThemeXpert & WPSmartPay
A founder success story on how ThriveDesk grew out of ThemeXpert’s own customer-support needs.
Review ThriveDesk WordPress Plugin — First Look
A first-look review of the ThriveDesk WordPress plugin as an all-in-one shared inbox, live chat, and knowledge base hub.
Frequently asked questions
A few common questions about who we are and how we work.
Want to see ThriveDesk in action? Book a demo
