Great customer experience starts with a conversation
Simple live chat for websites that sell. It matches your brand, loads fast, and every conversation lands in your shared inbox.
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Loved by 2,000+ startups
Trusted by 2,000+ growing teams
Live chat that looks like your brand, not ours
Make the chat widget match your site — pick your colors, logo, greeting, and where it sits. It reads like part of your brand, not a bolted-on chat box.
Know your visitor before you say hello
See where each visitor came from, what they’re looking at right now, and how close they are to buying — so you can meet them with the right answer.
- Browsing and conversation history at a glance
- See where every visitor came from
- Watch what they are viewing in real time
The full customer picture, one click away
Support doesn't have to mean digging for context. Open a customer's profile and see their order history, subscriptions, loyalty, and past reviews in one place.
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
Try the assistant your shoppers will see
Adjust the controls and the assistant beside it reacts instantly. This is the real widget — chat, orders, and docs included.
Everything you need to turn chats into customers
Help articles inside the chat widget
Visitors get answers without leaving your site. The chat widget suggests relevant help articles as they type, offers live chat, and keeps their past conversations a tap away.
- Relevant articles suggested as customers type
- Search your whole knowledge base inside the widget
- Instant access to past conversation history
Collaborative live chat
Loop in a teammate on a tricky chat, work it out together, and keep the customer posted while you do.
- Assign and hand off chats in one click
- Private notes and @mentions for teammates
- Customers stay updated on live progress
Chat + Email
When a visitor leaves mid-chat, follow up by email — the whole exchange stays in one thread, so nobody loses the context.
- Pick the conversation back up over email
- One unified thread, no lost context
- Automatic follow-ups when visitors drop off
AI powered
Let AI handle the busywork — it answers repeat questions, points each customer to the right next step, and replies fast when your team is heads-down.
- Automates repetitive tasks and replies
- Personalized recommendations for each customer
- Quick, accurate answers around the clock
Automation
Let chatbots and automation take the repetitive questions off your team’s plate — fewer tickets to work, faster answers for customers.
- Chatbots that answer FAQs instantly
- Cut support volume without adding headcount
- Trigger actions with no-code rules
Notifications
Get a nudge the moment a chat comes in — on desktop, on mobile, wherever you are — so no request sits waiting.
- Audio and push alerts for every new chat
- Never miss an incoming chat request
- Keep your whole team in sync
High performance, by design
Bloated, poorly coded widgets slow your pages down and can drag your search rankings with them. The ThriveDesk chat widget is tiny and served from a fast global CDN, so your site stays quick and search-friendly.
- Top-tier global CDN
- SEO-friendly
- Zero render-blocking
Keep answering when you’re away from your desk
You'll find all the features you love from ThriveDesk's web app on the mobile app — so the queue keeps moving wherever you are.
- View, reply, and forward messages
- Add notes
- @Mention colleagues
- Create, edit, and tag conversations
- Manage the assignee
- Collision detection
Welcome, Alamin Ahammed
Integrate with your favourite apps
ThriveDesk connects with hundreds of apps, so live chat fits the tools your team already uses.
Built for teams like yours
Choose the entry point that matches your team, then expand into the rest of ThriveDesk from the same conversation platform.
Convert visitors with real-time chat on every product page.
View use case Best for SaaSAnswer onboarding and feature questions before users churn.
View use case Best for Digital ProductsHelp learners and members instantly, right on your site.
View use case Best for B2BGuide high-value prospects with live, personal conversations.
View use caseFrequently Asked Questions
Everything you need to know about adding live chat to your website. Still curious? Talk to us.
