A great experience is priceless
Unlike our competitors we don’t charge per seat. Pay one flat price per plan, and on Unlimited your whole team is in, no matter the size.
Our shared inbox, live chat & knowledge base plans
Basic
For small businesses that want to delight their customers.
Billed yearly · Save $120/year
2 teammates · 1 inbox
What’s included
- Shared inbox One inbox your whole team answers from together, so no customer email slips through.
- Ticketing system Every request becomes a trackable ticket, from the first reply to resolution.
- Live chat Talk with visitors in real time on your website or app.
Standard
For startups and growing businesses ready to level up support.
Billed yearly · Save $240/year
5 teammates · 2 inboxes
Everything in Basic, plus
- Public help center A self-service knowledge base where customers find answers on their own.
- Workflow automation Rules that route, tag, assign, and reply automatically so your team skips the busywork.
- MCP server Connect Claude, ChatGPT, Cursor, or VS Code and work tickets from your AI assistant.
Unlimited
RecommendedFor companies obsessed with customer experience.
Billed yearly · Save $360/year
Unlimited teammates · 5 inboxes
Everything in Standard, plus
- Private help center A restricted knowledge base for logged-in customers or internal teams.
- Multiple help centers Run separate, branded knowledge bases for each product or brand.
- Visitor tracking See who is on your site in real time and which pages they are viewing.
- WP Portal Let WordPress users manage their tickets and docs right inside your site.
Try free for 7 days. No credit card required.
Need extras? Our add-ons have you covered
Scale any plan with exactly what your team needs — nothing more.
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
Compare every plan
All the essentials in Basic, with more power as you grow.
| Features | Basic $29 /mo | Standard $69 /mo | Recommended Unlimited $129 /mo |
|---|---|---|---|
| Team & inboxes | |||
| Teammates | 2 | 5 | Unlimited |
| Team inboxes | 1 | 2 | 5 |
| Help desk | |||
| Shared inbox | |||
| Ticketing system | |||
| Reply to conversations from email | |||
| Live chat | |||
| Custom auto-replies | |||
| Merge tickets | |||
| Tags | |||
| Private notes | |||
| Search | |||
| Satisfaction ratings (CSAT) | |||
| Automations & workflows | |||
| Instant replies | |||
| Collision detection | |||
| Assignment | |||
| @mention teammates | |||
| Automation rule templates | |||
| Custom rule builder | |||
| MCP server for AI assistants | |||
| External API calls | |||
| Knowledge base | |||
| Public help center | |||
| Private help center | |||
| Help center customization | |||
| Custom site branding | |||
| SEO optimization | |||
| Contact forms | |||
| Embeddable help center for WordPress | |||
| Channels | |||
| Inbound email | |||
| Live chat | |||
| In-app forms | |||
| Social | Soon | Soon | Soon |
| Price | $29 /mo | $69 /mo | $129 /mo |
| Start a free trial | Start a free trial | Start a free trial |
See how much you could actually save
The same 10-seat team, priced against the help desks you’re probably comparing us to.
vs. Zendesk
Zendesk Professional · 10 users
- Their cost
- $13,800 /year
- ThriveDesk
- $1,188 /year
vs. Intercom
Intercom Advanced · 10 users
- Their cost
- $11,880 /year
- ThriveDesk
- $1,188 /year
vs. Help Scout
Help Scout Plus · 10 users
- Their cost
- $5,280 /year
- ThriveDesk
- $1,188 /year
We selected the plans that align most closely with the features ThriveDesk provides.
Trusted by 2,000+ companies around the world
They really stand behind their product and constantly push it forward. It’s getting better every day! I can now have all my customer tickets in one place — that’s peace of mind.
ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best software for small companies.
Our pricing promise
Why we’re so affordable (and always will be)
Letter no. 0002
Bootstrapped since day one*
Our competitors raised money from venture capital or private equity, chasing rapid growth and prioritizing profits over people. At first they build for you — the small business owner. But soon their sights shift. Enterprise clients promise bigger paydays, so they chase them. New features are built for enterprise, not you. Interfaces become bloated. Simplicity is sacrificed. Suddenly the tool you loved feels like it’s no longer yours.
That’s not us. We chose a different path. We’re bootstrapped, which means we’re funded by one group only — you, our customers. We have no investors to impress, no quarterly profit targets to chase, and no enterprise dreams pulling us away from the people we set out to serve.
Our mission is simple: help you grow your business through exceptional customer service. We’re a small, nimble team with big dreams, and we take pride in keeping costs low so we can pass the savings on to you. If you’re tired of paying enterprise prices for features you’ll never use, we get it. We’re not here to outgrow you — we’re here to grow with you.
— From all of us on the team that works for you
- no investors
- no enterprise upsell
- funded by customers
- *and staying that way
For bootstrappers & small businesses
We started with no help, just like you. Your money is valuable, and we understand. Let us help with affordable pricing that’s perfect for startups and small businesses.
Talk to usFor non-profits & educational institutions
We offer discounts for non-profits and educational institutions. Reach out and we’ll gladly guide you through the process.
Talk to usQuestions about ThriveDesk?
Some of the more frequently asked questions. Still stuck? Chat with us or email help@thrivedesk.com.
Want to see ThriveDesk in action? Book a demo
