Send campaigns and cart reminders to customers who opted in, and let your AI agent answer the product questions and orders that come back.
Coming soon · Email and live chat are ready today
Powering support for growing teams
WhatsApp marketing means sending campaigns, reminders and updates to customers on WhatsApp, with their permission. ThriveDesk will send broadcasts and cart reminders there, and Neo will answer every reply, so a campaign turns into conversations and orders.
Marketing email competes with dozens of other messages, and most of it goes unread. When a shopper does reply, the answer often lands in an inbox nobody watches.
Send restocks, launches and offers to customers who opted in, using templates WhatsApp approves.
Message shoppers who left a checkout with the product and a link back to it.
When a customer replies to a campaign, Neo answers their question and hands the chat to your team when needed.
Email, live chat, and social all land on the same agent. It remembers the customer across every one of them and follows the same rules everywhere.
01 — Resolution
It pulls the order, checks your refund policy, and takes the action — refund, replacement, new address. It reads the photos people attach, then tags the thread and closes it.
02 — Retention
When someone clicks cancel, it offers what you told it to offer: a discount, a pause, a skipped delivery. Every save and every reason writes back to your subscription tool.
03 — Revenue
It knows your catalog and your reviews. When a shopper stalls at checkout with one last question, it answers in your voice and points them at the product that actually fits.
| When | Without ThriveDesk | With ThriveDesk |
|---|---|---|
| Restock announcement | An email, mostly unopened | A WhatsApp message on their phone |
| Customer replies with a question | Lands in a no-reply inbox | Neo answers in the same chat |
| Abandoned checkout | A reminder email | A WhatsApp reminder with a link back |
| Customer wants a person | Starts a new email thread | Handed to your team in the same chat |
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
WhatsApp is one place customers reach you. Neo answers the same customer on email, on your site and in Messenger, with the whole history in one inbox.
Replies to your email campaigns land in the shared inbox, and Neo answers questions about the offer.
Shoppers on your site get the same answers in live chat, from the same agent.
Shoppers who message you from a Facebook ad get product answers from Neo in the same chat.
Shared inbox, live chat, and a help center — plus AI that does more than reply: it resolves tickets, takes action, and updates customers on its own.
