One inbox for your whole team
Bring email, live chat, and social messages into one shared inbox — so your team replies faster, together, and no customer conversation slips through the cracks.
7-day free trial · No card required
Trusted by 2,000+ growing teams
Customer happiness, built on real team collaboration
You want happier customers and a team that isn’t tripping over each other’s replies. A shared inbox gives you both — the email your team already knows, plus the automation and shared context a busy support desk runs on.
Organize every conversation in one place
One inbox where every customer email and chat lands. No more forwarding threads around or CC-ing half the team to keep a reply moving.
- Forward email from Gmail, Outlook, or anywhere to your Shared Inbox
- Connect your Shopify or WooCommerce store
- Stay in the loop with the mobile app
- …or get notifications right inside Slack
Work the same queue, together
Your teammates handle the same queue side by side — assign a conversation, drop a private note, reuse a saved reply, and let automation take the repetitive work.
- Assign conversations to teammates or groups
- Help them understand with Private Notes
- Organize conversations through Tags
- Answer FAQs instantly with Saved Replies
Keep email from piling up
Spread the work across the team with automation instead of dumping it on whoever replies fastest — so your best people don’t burn out.
- Automate actions to take care of repetitive tasks
- Avoid Duplicate Responses to the same customer
- Quickly @mention a teammate to loop them in
- Track Performance Metrics from a simple dashboard
Hi! Can you check the status of my recent order?
On it — pulling up your details now. 👋
Tailor your support, your way
Custom Fields shape the ticket around how your team actually works — capture the exact context you need on every conversation, no code required.
- Add text, number, dropdown, date, and checkbox fields — no code
- Capture the right context the moment a ticket is created
- Collect details up front with custom fields in the chat widget
- Filter, route, and report on any field you create
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
sales@, support@, info@…
Connect your group or department addresses to the ThriveDesk Inbox, then assign the right teammates to each one. Everyone works the shared address without stepping on each other.
Everything your team needs to solve issues, faster
A unified inbox, automation, and reporting in one place — enough to keep a team of 5 or 50 on top of every conversation.
Support every channel from one inbox
Email, live chat, contact form, and API all land in a single unified inbox.
- Priya Nair Where is my refund? 2m
- Tom Becker Is the blue one back in stock? 6m
- James Carter Partnership inquiry 14m
A spam-free inbox
Keep the noise out — unwanted senders are blocked automatically.
- Priya Nair Where is my refund?
- Order Bot Your order #4821 has shipped
- WIN A $1000 GIFT CARD Claim your prize now!!! Spam
- 1 spam message filtered
Powerful editor for ticketing
A faster, cleaner writing experience with rich formatting and blocks.
Hi Priya, good news — your order is out for delivery today.
It should arrive by 6 PM.
Reply at the perfect time
Write now and send later, in the recipient’s time zone.
Answer faster with saved replies
Answer common questions instantly with a slash command.
- /1 Order status update
- /2 Refund policy
- /3 Shipping times
- /4 Cancel my plan
Ticket statuses on autopilot
Tickets move through Pending, Active, and Closed automatically.
- Pending
- Active
- Closed
Clear your inbox, miss nothing
Tuck a ticket away and it returns exactly when you need it.
Catch mistakes before they send
Take a reply back within seconds before it reaches the customer.
Cleaner, more focused threads
Break a mixed thread into focused tickets with one click.
Insight into every conversation
See conversations received vs. closed and your busiest hours.
Instant auto-replies
Acknowledge every ticket the moment it’s submitted.
- When New ticket is created
- If Outside business hours
- Then Send auto-reply email
- Then Tag as “Awaiting agent”
Measure customer happiness
Track satisfaction across the team and per agent.
Happiness score · 1,204 ratings
Resolve tickets in record time
Power through repetitive tasks and resolve on the fly.
Effortless record-keeping
Send a copy of every outgoing message to an address you choose.
Track team performance
Conversations per teammate and average turnaround time.
-
Maya R. 1m 12s -
Alex T. 2m 03s -
Sam K. 3m 40s
Full context for every reply
Past conversations and customer context beside the live thread, so any agent can give the best response.
Nikola Tesla Wardenclyffe Labs - Plan
- Pro · Annual
- Lifetime value
- $2,480
- Location
- London, UK
- Last order
- #4821 · 2d ago
- Refund for order #4102 Mar 2
- How do I change my plan? Feb 18
- Login issue on mobile Jan 30
Know every customer
Every past interaction a customer has had with your company.
Nikola Tesla Wardenclyffe Labs · 14 orders - Placed order #4821 2d ago
- Started a live chat 5d ago
- Left a 5★ review 1w ago
- Emailed support 2w ago
Support that drives revenue
See how much revenue ThriveDesk influenced and spot trends.
Connect with your existing tech stack
Plug ThriveDesk into the apps your team already runs on, and let automation take the repetitive tagging and routing off their plate.
See how the ThriveDesk Shared Inbox compares to your email
ThriveDesk Shared Inbox
For growing teams that want happier customers and a support desk that holds up as the volume climbs.
- Automated workflows that keep every customer conversation moving
- One place for the whole team to handle email, chat, and more together
- Simple reporting that shows how your support is actually doing
Your regular email
Built for one-to-one messaging between individuals — not for teams supporting customers at scale.
- No automation — endless manual juggling and repetitive busywork
- Built for one-to-one messaging between individuals, limited to a single channel
- No analytics and no way to measure performance
Built for teams like yours
Choose the entry point that matches your team, then expand into the rest of ThriveDesk from the same shared inbox.
Handle order questions, returns, and product inquiries.
View use case Best for SaaSManage support tickets, onboarding questions, and feature requests.
View use case Best for Digital ProductsAnswer course questions and handle membership support.
View use case Best for B2BCoordinate account and client communication across your whole team.
View use caseKeep answering when you’re away from your desk
You'll find all the features you love from ThriveDesk's web app on the mobile app — so the queue keeps moving wherever you are.
- View, reply, and forward messages
- Add notes
- @Mention colleagues
- Create, edit, and tag conversations
- Manage the assignee
- Collision detection
Welcome, Alamin Ahammed
Frequently Asked Questions
Everything you need to know about running your team’s support from one shared inbox. Still curious? Talk to us.
