Work smarter, not harder
Set up rules once and let ThriveDesk handle the repetitive parts — tagging, routing, assigning, following up — so every conversation lands where it should without anyone chasing it.
- No code — build rules in minutes
- Triage, tag, assign, and reply on autopilot
- Works across every inbox and channel
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Loved by 2,000+ startups
Trusted by 2,000+ growing teams
Take the busywork off your team’s plate
Every ticket needs the same first few steps — sort it, tag it, get it to the right person. Automations do that the moment a message arrives, so nothing sits in the queue waiting for someone to notice it and first replies go out faster.
Easy to create automation
Spread the load so it doesn’t all fall on one person. Let the rules handle the repetitive tickets, and keep your team on the conversations that actually need a human.
- Distribute workload so no teammate burns out
- Drag-and-drop triggers, conditions, and actions
- Reuse and duplicate rules across every inbox
- See exactly which rule touched a conversation
Four jobs your rules can run without you
Automations can organize, prioritize, escalate, and route every conversation as it comes in, so your team gets to spend its time on the customers who need a real answer.
Organize
Use email content to automatically sort conversations into the right folders and tags.
Prioritize
Make sure your most important conversations always stay visible to the right people.
Escalate
Flag the conversations that need attention now, before they sit too long unanswered.
Route by address
Sort conversations by inbound email address — no more manually redirecting emails.
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
An automation for every workflow
Mix triggers, conditions, and actions to build rules that match how your team actually works. Here are a few to get you started.
Order confirmations, sorted
- Conversation is Active
- AND
- Message contains “order confirmation”
- Add tag “Confirmation Email”
- Copy to folder “Confirmation Email”
- Assign to @Alex
High-value customers first
- Conversation is Active
- AND
- Tag contains “high-priority”
- Copy to folder “High Priority”
- Add note “High value customer”
- Assign to @Mason Kane
Chase down stale threads
- Conversation is Active
- AND
- No reply in the last 6 hours
- Add tag “Urgent”
- Notify current assignee and me
Escalate every refund
- Subject equals “Refund”
- OR
- Body contains “refund”
- Add tag “Sales”
- Send email notification
- Assign to @Catherine
Automation for teams like yours
Start from the workflow that matches your team, then automate the rest of your support from the same shared inbox.
Auto-route order, return, and shipping questions to the right agent.
View use case Best for SaaSTriage bug reports, billing, and onboarding tickets automatically.
View use case Best for Digital ProductsTag and assign course and membership questions on autopilot.
View use case Best for B2BEscalate high-value accounts and keep SLAs on track, hands-free.
View use caseBring your support — and your workflows — with you
Moving from another help desk? We bring over your contacts, tickets, threads, tags, and saved replies for you, with no downtime, so you can rebuild your automations in ThriveDesk from day one.
Automate across your whole tech stack
Connect ThriveDesk with the marketing, analytics, and growth tools you already use, and let your rules move work between them instead of copying it over by hand.
Keep answering when you’re away from your desk
You'll find all the features you love from ThriveDesk's web app on the mobile app — so the queue keeps moving wherever you are.
- View, reply, and forward messages
- Add notes
- @Mention colleagues
- Create, edit, and tag conversations
- Manage the assignee
- Collision detection
Welcome, Alamin Ahammed
Frequently Asked Questions
Everything you need to know about automating your team’s support workflows. Still curious? Talk to us.
