The Customer Support Blog
Featured
Sep 3, 2026 12 min
Best Help Desk Software with MCP Support in 2026: 10 Picks
Compare 10 options for help desk software with MCP support: replies, permissions, and plan limits. Vendor docs checked September 21, 2026.
- Author/
- Parvez Akther
- Tags/
- Comparison
Jun 9, 2026 4 min
The Case of Meilisearch Missing ID
At ThriveDesk we use Meilisearch to keep search over customer conversations fast — until a reindex job started dropping documents with a cryptic missing-ID error. Heres how we tracked it down.
- Author/
- Rijoanul Hasan
- Tags/
- Engineering
Mar 1, 2026 15 min
How to Create a Multivendor Marketplace with Dokan
A multivendor marketplace allows many independent sellers to list and sell products on the same eCommerce platform. This model has become a popular platform for both sellers and buyers due to many…
- Author/
- Zannatun Nime
- Tags/
- Resources
What's new
View full changelog-
Jun 11, 2026
The Editor, Rebuilt
A rebuilt editor for replies, notes, and drafts — with the features you asked for.
- Tags/
- Changelog
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May 21, 2026
Bring Your Own AI Key
ThriveDesk runs AI Assist, Summarization, and Auto-replies on our managed models by default. With Bring Your Own Key (BYOK), you can connect your own API credentials from a major AI provider and run those features on the model your team prefers.
- Tags/
- Changelog
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Apr 23, 2026
Introducing Block Rules and Spam Protection
Your inbox should only have conversations worth having, keep the noise out.
- Tags/
- Changelog
Articles [362]
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Feb 17, 2026 21 min
The Complete WooCommerce Customer Support Stack: From Help Desk to AI
Learn how to build a WooCommerce customer support stack with AI: order data in tickets, live chat, self-service, automated order status and reporting.
Parvez Akther
Customer Support
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Feb 16, 2026 11 min
AI Customer Service Software for Ecommerce: How It Works and What to Buy
Learn how AI customer service software for ecommerce works, what an AI agent does with order data, and how seven tools compare on AI pricing.
Parvez Akther
Customer Support
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Nov 17, 2025 12 min
6 Best Tawk.to Alternatives in 2026 (Tested & Compared)
Compare six Tawk.to alternatives on what's included past live chat, how each one charges, and where the free plans stop. Prices checked September 2026.
Parvez Akther
Comparison
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Oct 26, 2025 11 min
7 Best Live Chat Software for Small Business in 2026 (Compared)
Compare 7 live chat software for small business in 2026 on price, free plans, AI chatbots and store integrations. Every price checked September 2026.
Parvez Akther
Comparison
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Oct 25, 2025 12 min
6 Best Drift Alternatives for Ecommerce Teams in 2026
Compare six Drift alternatives for ecommerce teams at small and midsize stores, with current pricing, integrations, AI, and support workflows.
Parvez Akther
Comparison
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Oct 25, 2025 11 min
6 Best LiveChat Alternatives for Ecommerce Teams in 2026
Compare six LiveChat alternatives for ecommerce teams on per-person pricing, store integrations, and what counts as a separate product.
Parvez Akther
Comparison
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Oct 23, 2025 15 min
6 Best Zoho Desk Alternatives for Ecommerce Teams in 2026
Compare six Zoho Desk alternatives for ecommerce support: pricing, ecosystem lock-in and store integrations. Checked September 2026.
Parvez Akther
Comparison
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Oct 5, 2025 7 min
Freshdesk vs Zendesk: Which Fits Your Ecommerce Team in 2026?
Compare Freshdesk vs Zendesk for small ecommerce support teams on pricing, live chat, and AI costs, then see where ThriveDesk fits your store.
Parvez Akther
Comparison
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Oct 5, 2025 11 min
5 Best Freshdesk Alternatives for Ecommerce Teams in 2026
Compare five Freshdesk alternatives for ecommerce teams on per-agent pricing, AI add-on fees, and store integrations. Checked August 2026.
Parvez Akther
Comparison
