01 — Support chat
Answer every WhatsApp message.
Customers message your WhatsApp number and Neo replies in seconds, with their orders in view. Chats land in the same inbox as email and live chat.
WhatsApp AI chatbot for ecommerce
Your AI agent answers customers on WhatsApp, reminds shoppers about the carts they left and sends order updates and campaigns. Anything it can’t handle goes to your team in the shared inbox.
Coming soon · Email and live chat are ready today
Powering support for growing teams
Why WhatsApp
Reach shoppers in the app they already check
People check WhatsApp all day, and they read messages there the way they read texts from friends: right away. Neo uses that to answer questions, bring shoppers back to their carts and keep them posted after they buy.
02 — Cart recovery
Bring shoppers back to their carts.
When a checkout stalls, Neo sends a WhatsApp message with the product, a checkout link and a discount if you want one. When the shopper replies, Neo answers.
03 — Broadcasts and follow-ups
Stay in touch after they buy.
Send campaigns to customers who opted in, and follow each order with a shipping update and a review request.
04 — Click-to-WhatsApp ads
Turn ad clicks into conversations.
Shoppers who tap your ad land in a WhatsApp chat with Neo, who answers their questions and points them to the right product.
05 — Why it works
Messages that get read.
A cart reminder only works if the shopper sees it. On WhatsApp almost everyone does, and Neo is there when they reply.
- open rate on WhatsApp
- 98%
- open rate on email
- ~20%
- languages Neo replies in
- 50+
- replies without night shifts
- 24/7
How it works
From setup to the first recovered cart
Setup takes about 20 minutes, and you don’t need a developer.
- 01
Connect your store
Neo reads your products, orders and policies.
- 02
Connect WhatsApp Business
Link your business number in a few minutes.
- 03
Neo watches for stalled carts
It notices when a shopper leaves checkout.
- 04
A personal message goes out
Name, product, checkout link and a discount if you want one.
- 05
The shopper replies, Neo keeps going
It answers, and brings in your team when a person should.
Compare
WhatsApp does what email can’t for a store
Email is still the default for cart reminders and order updates. On WhatsApp the message gets seen sooner, and the shopper can answer back.
| For your store | With Neo | Industry average |
|---|---|---|
| Open rate | About 98% | About 20% |
| Time to read | Minutes | Hours, if at all |
| Cart reminder shows | Product, photo and checkout link | Subject line first |
| Shopper can reply and get an answer | Yes, Neo answers right away | Often a no-reply address |
| Order updates in the same thread | Yes | No |
| Handoff to your team | Yes, in the shared inbox | A separate ticket |
Open rates are commonly reported industry averages.
FAQ
Questions about WhatsApp in ThriveDesk
Anything else? Talk to us, or see how live chat works today.
When will WhatsApp be available in ThriveDesk?
It’s coming soon. Join the waitlist and we’ll let you know as soon as you can connect your number. Email and live chat, with Neo on both, are ready today.
What is WhatsApp AI for ecommerce?
It’s an AI agent that talks to your customers on WhatsApp. In ThriveDesk that agent is Neo. It answers questions, reminds shoppers about carts they left, sends order updates and hands the chat to your team when a person should step in.
How does WhatsApp cart recovery work?
When a shopper leaves a checkout, Neo sends them a WhatsApp message with the product, a link back to checkout and a discount code if you choose to offer one. If they reply with a question, Neo answers it in the same chat.
How is WhatsApp different from email for a store?
People open WhatsApp messages far more often than email, and they can reply straight away. That makes it a better fit for time-sensitive messages like cart reminders and delivery updates.
Does it work with my store?
It works with the store you connect to ThriveDesk, so Neo can see products and orders when it writes to a customer.
What happens when a customer replies?
Neo reads the reply and answers from your products, orders and help center. If the customer needs a person, Neo assigns the chat to your team with a summary, and it shows up in the shared inbox next to email and live chat.
Can I send broadcasts on WhatsApp?
Yes. Send a campaign to customers who opted in, such as a new product or a restock. Replies come back to ThriveDesk, where Neo answers them.
What are click-to-WhatsApp ads?
They’re ads with a button that opens a WhatsApp chat with your business instead of a web page. The shopper lands in a conversation with Neo, who answers their questions and points them to the right product.
Do customers need to opt in?
Yes. WhatsApp requires customers to opt in before a business sends them marketing messages such as cart reminders and broadcasts.
Will WhatsApp chats land in the same inbox as email?
Yes. Every WhatsApp conversation lands in the shared inbox with your email and live chat, so your team works one queue.
More channels
Start with email and chat today
When WhatsApp launches, it lands in the same inbox and Neo answers there too.
Outlook Connect Outlook and Microsoft 365 inboxes and answer customer email from the shared inbox.
Gmail Connect Gmail and Google Workspace addresses and reply to customers from ThriveDesk. Email Point any support address at ThriveDesk and turn each message into a conversation. Chat widget Add live chat to your site and pick up visitor questions next to your email. Phone & SMS Bring voicemails from your phone provider into the same inbox as your email and chat. Messenger Coming soon Answer Facebook Messenger conversations from the shared inbox.
