Recovery emails arrive after the shopper has gone. Your AI agent steps in during the visit, answers what’s holding them up and gets the order finished.
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Powering support for growing teams
Cart abandonment is when a shopper adds items and leaves before paying. Neo cuts it down by watching for hesitation in the cart and at checkout, opening a chat at that moment and answering the question behind it, which is usually about shipping cost, delivery time, payment options or returns.
Retargeting ads and cart emails start after the shopper has left and moved on. Many abandoned carts come down to one unanswered question, and answering it while the shopper is still on the page costs far less than winning them back later.
Set a trigger for a cart that sits untouched or a shopper who keeps going back and forth. Neo asks if something is holding them up.
When a shopper stalls on the payment step, Neo opens with what people usually need there: shipping cost, delivery date and payment methods.
The chat stays in your inbox with the shopper’s email, so your team can follow up with the answer they were missing.
Email, live chat, and social all land on the same agent. It remembers the customer across every one of them and follows the same rules everywhere.
01 — Resolution
It pulls the order, checks your refund policy, and takes the action — refund, replacement, new address. It reads the photos people attach, then tags the thread and closes it.
02 — Retention
When someone clicks cancel, it offers what you told it to offer: a discount, a pause, a skipped delivery. Every save and every reason writes back to your subscription tool.
03 — Revenue
It knows your catalog and your reviews. When a shopper stalls at checkout with one last question, it answers in your voice and points them at the product that actually fits.
Train Neo, test it on real questions, then turn it on across your channels. You don’t need a developer.
Qualify
Works out what they are shopping for
Recommend
Picks the fit from your catalog
Recover
Answers the question blocking the cart
Understand
Reads the order and the intent
Decide
Checks policy, picks an action
Reply
5 scenarios
Testing as Floyd Miles
Where is my order?
Reads the order, quotes the live tracking state
Cancel my subscription please.
Offers a pause before it processes the cancel
Do you ship to Portugal on Sundays?
No shipping rule covers this — needs an answer
My package arrived smashed.
Damage claim, waiting on the escalation rule
Can I swap the size before it ships?
Checking the fulfilment window before it edits
9 channels
One agent, live wherever customers reach you
Automation rate
Optimize55% 18%
Involvement rate
73% 0.5%
Resolution rate
76% 4.3%
CX Score
Report63% 1%
Positive CX reasons
Negative CX reasons
Performance funnel
| When | Without ThriveDesk | With ThriveDesk |
|---|---|---|
| Unsure about shipping cost | Leaves to check elsewhere | Neo gives the cost for their country |
| Stalls on the payment step | A retargeting ad a day later | Neo asks what’s holding them up, right then |
| Worried about returns | Hunts for the returns page | Neo explains the policy in the chat |
| Leaves anyway | A generic reminder email | The conversation waits in your inbox for a follow-up |
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
Some shoppers still close the tab. You can pick the conversation up again by email or in a chat app.
The chat and the shopper’s email stay in your inbox, so your team can follow up with the answer they were missing.
Shoppers who message you from a Facebook ad get answers from Neo in the same chat, so one question doesn’t cost you the cart.
Send a cart reminder with the product and a link back, and let Neo answer when the shopper replies.
The same agent answers on your site, in email and in chat apps.
Answer pre-sale questions and suggest the right product while shoppers are still on the page.
Answer routine questions on email and chat, and pass the rest to your team.
Suggest add-ons, bundles and upgrades that fit what the shopper is buying.
Shared inbox, live chat, and a help center — plus AI that does more than reply: it resolves tickets, takes action, and updates customers on its own.
