Subprocessors
These are the companies that help us run ThriveDesk. We review each one before we use it and share only the data it needs for its job.
Core service
These process customer data, including the conversations and contact details of your own customers.
| Subprocessor | What it does | Location |
|---|---|---|
| Microsoft Azure | Hosting and storage, and Azure OpenAI models for Neo and search | UK |
| Hetzner Online GmbH | Hosting and storage | US |
| MongoDB, Inc. | Database hosting | US |
| Cloudflare, Inc. | DNS for inbox domains, TLS, CDN and chat widget hosting | Global |
| DNSimple Corporation | DNS records for inbox domains | USA |
| ActiveCampaign Postmark LLC | Sending email from your inboxes | USA |
| OpenRouter, Inc. | AI replies, summaries and search embeddings for Neo and Copilot | USA |
| Mendable, Inc. (Firecrawl) | Reading the websites you add as AI training sources | USA |
| Google LLC (Firebase Cloud Messaging) | Push notifications to your teammates’ devices | USA |
| Mapbox, Inc. | Map of a live chat visitor’s location | USA |
| ShortPixel | Optimizing images uploaded to the help center | EU |
| logo.dev | Company logos for contacts, looked up by email domain | USA |
| Paddle.com Market Ltd. | Payment processing and billing | UK |
Supporting services
These help us build, monitor and run the business. They don’t receive your customers’ conversations, though some see account details such as a teammate’s name or email.
| Subprocessor | What it does | Location |
|---|---|---|
| PostHog, Inc. | Product analytics and error tracking | EU |
| GitHub, Inc. | Code hosting and builds | USA |
| Better Stack, Inc. | Uptime monitoring | EU |
| BunnyWay d.o.o. (Bunny.net) | CDN for sounds and videos in the app | EU |
| DigitalOcean, LLC | Storage for build files | USA |
| Partnero | Affiliate program tracking | EU |
Integrations you turn on
Apps you connect yourself, such as WooCommerce, Shopify, Stripe, Slack or your own AI provider key, receive data because you chose to connect them. They work under your agreement with that provider, so they aren’t listed here.
Changes to this list
We update this page before a new subprocessor starts handling customer data, and email account owners when the core list changes.
