Gorgias bills your busiest month hardest. ThriveDesk charges the same either way.
Neither of us charges per agent — Gorgias includes 500 seats. The difference is what does move the bill: Gorgias meters tickets and charges each AI resolution twice, once as an interaction and again as a ticket. Used by 2,000+ support teams worldwide.
- No credit card required
- Set up in under 5 minutes
- Cancel anytime
Powering support for growing teams
Where the two tools actually differ
Below is where ThriveDesk comes out ahead and where Gorgias does.
Flat per plan, not per ticket
ThriveDesk: The same price whether you handle 300 tickets or 3,000.
Gorgias: Ticket allowances per tier, then $0.36 to $0.40 for each one over.
AI resolutions are not metered
ThriveDesk: The AI agent is part of the plan. Resolving more costs nothing extra.
Gorgias: Charges $0.90 to $1.00 an interaction, and counts it as a billable ticket too.
Help center inside your website
ThriveDesk: Run the help center on your own WordPress site, no code required.
Gorgias: Help centers are hosted by Gorgias, ten of them on every plan.
Gorgias doesn’t charge per agent either
Gorgias prices by ticket volume, not headcount — 500 seats are included from Basic, which is genuinely generous. What moves is throughput: 300 tickets a month on Basic, 2,000 on Pro, 5,000 on Advanced, with overage at $0.36 to $0.40 a ticket. AI is metered on top at $0.90 to $1.00 an interaction, and by their own documentation each AI interaction also counts as a billable ticket. A good month for the business is a bigger invoice.
ThriveDesk vs Gorgias: which should you pick?
- On price
- Compare like for like: Gorgias helpdesk-only is $50 a month on Basic billed annually, against $69 for ThriveDesk Standard. That looks close until volume moves. Basic covers 300 tickets, then charges $0.40 each; Pro is $300 a month for 2,000. Our price is the same at 300 tickets or 3,000, which is the whole difference between the two models.
- On getting started
- Gorgias is quick to set up on Shopify and slower everywhere else. The recurring review complaint is rule and automation sprawl — enough options that teams new to a help desk struggle to tell what they configured from what the AI is doing. ThriveDesk has less to configure, which cuts both ways.
- On features
- Gorgias is an ecommerce help desk first: refunds, cancellations, and order edits happen inside the ticket, and it reports on revenue generated from support conversations, which almost nothing else does. It also has a genuinely native phone channel as a paid add-on. ThriveDesk covers the same order context for WooCommerce, SureCart, Stripe, and Paddle, and includes AI without a per-resolution meter.
- Pick Gorgias if
- Pick Gorgias if you sell on Shopify and support is a revenue channel rather than a cost centre — the order actions inside the ticket and the revenue attribution are better than ours, and 500 included seats suit a team that swells for Black Friday. If you need phone support in the same tool, they have it and we do not.
On G2, side by side
Read the sample sizes before the scores. Gorgias has far more reviews than we do, which makes its average harder to move in either direction — a higher score off a smaller base is not the same claim. G2 publishes per-dimension scores only on its own comparison pages, and it has none for ThriveDesk yet, so there is no honest way to show a category-by-category split here.
ThriveDesk vs Gorgias
The two tools, feature by feature. Where Gorgias has something ThriveDesk doesn’t, the table says so.
Why choose ThriveDesk over Gorgias?
- Flat pricing, not per agent Add teammates without the bill moving. ThriveDesk: included Gorgias: not available
- AI with no per-resolution charge The AI agent is part of the plan, not a usage meter. ThriveDesk: included Gorgias: not available
- Free migration on annual plans Our team moves your data for you, at no cost, when you sign up for an annual plan. ThriveDesk: included Gorgias: not available
- MCP server for AI assistants Gorgias’s is an open beta on paid plans. ThriveDesk’s also covers live chat and reports. ThriveDesk: included Gorgias: included
- Shared inbox All customer conversations in one place. ThriveDesk: included Gorgias: included
- Live chat Talk to visitors and customers in real time. ThriveDesk: included Gorgias: included
- Knowledge base Self-service help content for customers. ThriveDesk: included Gorgias: included
- Workflow automation Route, assign, tag, and follow up automatically. ThriveDesk: included Gorgias: included
- Private notes & mentions Discuss a ticket with teammates without emailing the customer. ThriveDesk: included Gorgias: included
- Free plan A permanently free tier for very small teams. ThriveDesk: not available Gorgias: not available
- Multilingual help content Serve articles and replies in more than one language. ThriveDesk: included Gorgias: included
- Native voice channel Phone support built into the platform. ThriveDesk: not available Gorgias: included
Migrate with confidence
We do not run an assisted migration from Gorgias yet. Talk to us about your data and we will tell you honestly what we can move.
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
Connect with your existing tech stack
Integrate ThriveDesk with the marketing, analytics, and growth tools you already use, and hand the repetitive work to automation so your team can focus on customers.
Ready when you step away from the desk
Everything you rely on in the ThriveDesk web app comes with you on mobile.
- View, reply to, and forward messages
- Add notes
- Mention colleagues
- Create, edit, and tag conversations
- Manage the assignee
- Collision detection
Welcome, Alamin Ahammed
Our pricing philosophy
How we keep pricing flat
Letter no. 0003
From the founder’s desk
Our competitors raised venture capital or private equity, chased rapid growth, and put profits ahead of people.
At first they build for you, the small business owner. Then their sights shift. Enterprise clients promise bigger paydays, so they chase them. New features get built for enterprise instead of for you, interfaces bloat, and simplicity gets sacrificed. The tool you loved stops feeling like yours.
That is not us. We took a different path. We are bootstrapped, funded by one group only: you, our customers. There are no investors to impress, no quarterly profit targets, and no enterprise ambitions pulling us away from the people we set out to serve.
Our mission is simple — help you grow your business through great customer service. We keep our costs low so we can pass the savings on to you. If you are tired of paying enterprise prices for features you will never use, we understand.
We are not here to outgrow you. We are here to grow with you.
Parvez Akther
Founder & CEO
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Before you switch
The questions people usually ask when they compare ThriveDesk with Gorgias.
Is Gorgias cheaper than ThriveDesk?
Does Gorgias charge per agent?
How does Gorgias charge for AI?
Which is better for a Shopify store?
Does Gorgias have a free plan?
Can you move my Gorgias data across?
Weighing other tools too?
See every comparison side by side on the help desk comparison hub.
