Hi again! Can you send the same mug as last time to my sister? It’s for her birthday.
Your AI agent remembers what each customer told you last time
Memory keeps the details that matter from every conversation, like the size a customer wears or the parcel that went missing in March. The next time they write, your AI agent and your team start from there.
7-day free trial · No card required
How it works
How memory shapes a reply
Training gives Neo, ThriveDesk’s AI agent, the facts about your store. Skills give it the steps, and guidance sets how it writes. Memory is what it knows about the customer in front of it.
- 01
It saves what’s worth keeping
From each conversation, Neo keeps the details that will matter next time, like a size or a delivery address.
- 02
It checks memory before it replies
When the customer writes again, on any channel, Neo reads their memories with their orders from your store and uses the ones that fit.
- 03
It keeps memories current
When a customer says something new, like a new address, the new memory replaces the old one. Your team can edit or forget any memory.
Use cases
Six things worth remembering
Each memory is one short line. Your team can add, edit or forget any of them.
-
Preference
Size and fit
Wears a medium in tops and a 9 in shoes.
Saved from · Chat · Jan 8
-
Past issue
A parcel that went missing
Order #1874 was lost in March. We sent a new one by express.
Saved from · Email · Mar 3
-
Delivery
Where parcels should go
Weekday parcels go to the office, not home.
Saved from · Chat · Feb 12
-
Contact
How to reach them
Prefers email. Doesn’t want calls.
Saved from · Email · Nov 2
-
Product interest
What they’re waiting for
Wants to hear when the Sage green mug is back in stock.
Saved from · Chat · Apr 2
-
Team note
Something only your team knew
Buys for a café. Send wholesale questions to Dev in Sales.
Saved from · Added by Dev
Testimonials
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
Muslims Day
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
What is memory in ThriveDesk?
Memory is what Neo, ThriveDesk’s AI agent, knows about each customer from past conversations: their preferences, past issues and notes from your team. Neo uses it in every channel it answers, and your team sees the same memories in the inbox.
What does Neo remember?
Details that will matter next time, like a size, a delivery address, how a customer likes to be contacted, a past problem and how your team fixed it, or a product they want back in stock. You choose which kinds of details Neo keeps.
Can I stop Neo from remembering some things?
Yes. In memory settings you choose which kinds of details Neo keeps, and you can list things it must never remember, like card numbers or health details.
How is memory different from training?
Training gives Neo the facts about your store, like your return policy. Memory is about one customer: what they told you and what happened before. Neo uses both in the same reply.
Does memory use my WooCommerce or Shopify data?
Yes. Neo reads the customer’s orders from your store along with their memories.
Does memory work across chat and email?
Yes. A memory saved in a chat is there when the same customer writes by email, and the other way around.
Can my team see and edit memories?
Yes. Every memory shows next to the conversation in the inbox. Teammates can add a memory, change one or forget one.
Can a customer ask Neo to forget something?
Yes. When a customer asks, Neo removes that memory from every channel.
What happens when something changes?
When a customer gives Neo new information, like a new address, the new memory replaces the old one.
Can I turn memory off?
Yes. You can turn off any kind of memory in Settings, or turn memory off for the whole workspace.
Where memory helps
See all use cases-
Customer insights
Every conversation is tagged by intent and sentiment, so you see what shoppers ask for.
-
Automate support
Answer routine questions on email and chat, and pass the rest to your team.
-
Order & shipping support
Answer “Where’s my order?” and explain returns straight from your store data.
-
Reply drafter
Drafts written from your help center, so agents edit instead of starting cold.
